Support Center
Submit Support Ticket
FAQs
FAQs
Alerts
User / Account Management
About PayShield
Back to home
Support Center
FAQs
FAQs
Alerts
User / Account Management
About PayShield
FAQs
Frequently Asked Questions
Glossary
Alerts
Why should a merchant enroll in both RDR and CDRN?
What is a Payment Dispute?
What are Pre-Dispute Alerts?
What action should a merchant take when they recieve a new Alert?
Once descriptors are enrolled, how long does it take to get full coverage?
What to do if you receive an alert for a descriptor that doesn’t belong to you?
What if you respond to an alert incorrectly?
What happens if you don’t respond to an alert?
What if you can’t match a transaction to an alert?
What if your MID is closed and you can no longer refund?
What if you get a chargeback on a transaction that has been refunded?
What if you are still receiving chargebacks on enrolled descriptors?
What if your RDR-Refunded transactions are being reported as chargebacks?
See more
User / Account Management
What if I need to request a new dashboard user?
How to setup 2 Factor Authorisation (2FA)?
How to reset 2 Factor Authorisation (2FA)?
How to Enrol/Disable Descriptors and/or BIN/CAIDS (RDR)
