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title: FAQs | Support Center
description: Frequently Asked Questions
---

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1. [Support Center](https://support.payshield.ai/migration/knowledge)
2. [FAQs](https://support.payshield.ai/migration/knowledge/faqs)

# FAQs

 Frequently Asked Questions

- [Glossary](https://support.payshield.ai/migration/knowledge/glossary)

## Alerts

- [Why should a merchant enroll in both RDR and CDRN?](https://support.payshield.ai/migration/knowledge/why-should-a-merchant-enroll-in-both-rdr-and-cdrn)
- [What is a Payment Dispute?](https://support.payshield.ai/migration/knowledge/what-is-a-payment-dispute)
- [What are Pre-Dispute Alerts?](https://support.payshield.ai/migration/knowledge/what-are-pre-dispute-alerts)
- [What action should a merchant take when they recieve a new Alert?](https://support.payshield.ai/migration/knowledge/what-action-should-a-merchant-take-when-they-recieve-a-new-alert)
- [Once descriptors are enrolled, how long does it take to get full coverage?](https://support.payshield.ai/migration/knowledge/once-descriptors-are-enrolled-how-long-does-it-take-to-get-full-coverage)
- [What to do if you receive an alert for a descriptor that doesn’t belong to you?](https://support.payshield.ai/migration/knowledge/what-to-do-if-you-receive-an-alert-for-a-descriptor-that-doesnt-belong-to-you)
- [What if you respond to an alert incorrectly?](https://support.payshield.ai/migration/knowledge/what-if-you-respond-to-an-alert-incorrectly)
- [What happens if you don’t respond to an alert?](https://support.payshield.ai/migration/knowledge/what-happens-if-you-dont-respond-to-an-alert)
- [What if you can’t match a transaction to an alert?](https://support.payshield.ai/migration/knowledge/what-if-you-cant-match-a-transaction-to-an-alert)
- [What if your MID is closed and you can no longer refund?](https://support.payshield.ai/migration/knowledge/what-if-your-mid-is-closed-and-you-can-no-longer-refund)
- [What if you get a chargeback on a transaction that has been refunded?](https://support.payshield.ai/migration/knowledge/what-if-you-get-a-chargeback-on-a-transaction-that-has-been-refunded)
- [What if you are still receiving chargebacks on enrolled descriptors?](https://support.payshield.ai/migration/knowledge/what-if-you-are-still-receiving-chargebacks-on-enrolled-descriptors)
- [What if your RDR-Refunded transactions are being reported as chargebacks?](https://support.payshield.ai/migration/knowledge/what-if-your-rdr-refunded-transactions-are-being-reported-as-chargebacks)

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## User / Account Management

- [What if I need to request a new dashboard user?](https://support.payshield.ai/migration/knowledge/what-if-i-need-to-request-a-new-dashboard-user)
- [How to setup 2 Factor Authorisation (2FA)?](https://support.payshield.ai/migration/knowledge/how-to-setup-2-factor-authorisation-2fa)
- [How to reset 2 Factor Authorisation (2FA)?](https://support.payshield.ai/migration/knowledge/how-to-reset-2-factor-authorisation-2fa)
- [How to Enrol/Disable Descriptors and/or BIN/CAIDS (RDR)](https://support.payshield.ai/migration/knowledge/how-to-enrol/disable-descriptors-and/or-bin/caids-rdr)

- [FAQs](https://support.payshield.ai/migration/knowledge/faqs#main-content)

    - [Alerts](https://support.payshield.ai/migration/knowledge/faqs#alerts)
    - [User / Account Management](https://support.payshield.ai/migration/knowledge/faqs#user-account-management)
- [About PayShield](https://support.payshield.ai/migration/knowledge/about-payshield)

# PayShield Technology Pty Ltd

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