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FAQs
Frequently Asked Questions
Alerts
- Why should a merchant enroll in both RDR and CDRN?
- What is a Payment Dispute?
- What are Pre-Dispute Alerts?
- What action should a merchant take when they recieve a new Alert?
- Once descriptors are enrolled, how long does it take to get full coverage?
- What to do if you receive an alert for a descriptor that doesn’t belong to you?
- What if you respond to an alert incorrectly?
- What happens if you don’t respond to an alert?
- What if you can’t match a transaction to an alert?
- What if your MID is closed and you can no longer refund?
- What if you get a chargeback on a transaction that has been refunded?
- What if you are still receiving chargebacks on enrolled descriptors?
- What if your RDR-Refunded transactions are being reported as chargebacks?